Terms & Conditions

Last updated: April 2026

1. Overview

These Terms & Conditions ("Terms") govern the relationship between you ("Client") and TurboForge ("we", "us", "our") when using our B2B outbound lead generation services. By engaging our services, you agree to be bound by these Terms.

2. Services

TurboForge provides B2B cold email outbound services including but not limited to: email infrastructure setup, domain configuration, prospect list building, outreach copywriting, reply management, and qualified call booking. We operate on a pay-per-qualified-call model unless otherwise agreed in writing.

3. Qualified Call Definition

A "Qualified Call" is defined during the onboarding process based on mutually agreed ICP (Ideal Customer Profile) criteria. A call is considered qualified when the booked prospect matches the agreed criteria. The specific definition will be documented and agreed upon before campaigns begin.

4. Payment Terms

  • A one-time setup fee is required before any work begins. This covers infrastructure build-out, domain setup, warmup, and ICP deep-dive.
  • Per-call fees are invoiced on a monthly basis for all qualified calls booked during the billing period.
  • Payment is due within 14 days of invoice date unless otherwise agreed.
  • Late payments may incur a charge of 2% per month on outstanding balances.
  • All fees are non-refundable once services have been rendered.

5. Client Responsibilities

  • Provide accurate and complete information about your business, target audience, and ICP during onboarding.
  • Respond to communications in a timely manner to avoid delays in campaign launch or optimisation.
  • Attend booked calls with qualified prospects. Repeated no-shows to booked calls may result in those calls still being counted as qualified.
  • Not engage in any activity that could damage the sending infrastructure we build on your behalf.

6. Domain & Infrastructure

We set up dedicated email domains and infrastructure separate from your primary business domain. We take all reasonable steps to protect domain reputation, including proper DNS authentication (SPF, DKIM, DMARC) and warmup protocols. However, deliverability is influenced by many factors and we cannot guarantee specific inbox placement rates.

7. No Guarantees

While we work to deliver 10-15 qualified calls per month, results may vary depending on your industry, offer, and target market. We do not guarantee specific numbers of calls, reply rates, or revenue outcomes. Past performance is not indicative of future results.

8. Limitation of Liability

To the maximum extent permitted by law, TurboForge shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, or business opportunities. Our total liability shall not exceed the total fees paid by the Client in the 3 months preceding the claim.

9. Termination

  • Either party may terminate the engagement with 14 days written notice.
  • The setup fee is non-refundable regardless of termination.
  • Any outstanding per-call fees for calls already booked remain payable upon termination.
  • We reserve the right to terminate immediately if the Client breaches these Terms or engages in conduct that could harm our reputation or infrastructure.

10. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the engagement, including but not limited to business strategies, client lists, campaign data, and pricing. This obligation survives termination of the engagement.

11. Intellectual Property

All email sequences, campaign strategies, and processes developed by TurboForge remain our intellectual property. The Client retains ownership of their business information and data provided to us.

12. Amendments

We reserve the right to update these Terms at any time. Material changes will be communicated to active Clients. Continued use of our services after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For any questions regarding these Terms, please contact us through the booking link on our website or via the email address provided during onboarding.