1. Introduction
TurboForge ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, book a call, or engage our B2B outbound lead generation services.
2. Data We Collect
We may collect the following types of data:
From website visitors:
- Name and email address (when you book a call or submit a form)
- Company name and job title
- Website usage data (pages visited, time on site) via analytics tools
- IP address and browser information
From clients:
- Business information provided during onboarding (company details, ICP criteria, target markets)
- Payment and billing information
- Communication records related to service delivery
Prospect data (on behalf of clients):
- Business email addresses sourced from publicly available data and third-party data providers
- Professional information (name, job title, company, industry)
- Email engagement data (opens, replies)
3. How We Use Your Data
- To deliver our B2B outbound lead generation services to clients
- To communicate with you about our services, scheduling, and account management
- To process payments and maintain financial records
- To improve our website and services
- To comply with legal obligations
4. Legal Basis for Processing
We process personal data on the following legal bases under UK GDPR:
- Contractual necessity: Processing required to deliver services you have engaged us for.
- Legitimate interest: B2B outreach to business email addresses where there is a reasonable expectation of relevance. Recipients can opt out at any time.
- Consent: Where you have explicitly consented, such as booking a call through our website.
- Legal obligation: Where processing is required to comply with applicable law.
5. B2B Email Outreach
Our core service involves sending B2B email outreach to business professionals on behalf of our clients. This outreach targets business email addresses sourced from publicly available information and reputable data providers. All outreach emails include a clear and easy way to opt out. We honour all opt-out requests promptly and maintain suppression lists to prevent further contact.
6. Data Sharing
We do not sell your personal data. We may share data with:
- Our clients: Prospect engagement data and booked call details as part of service delivery.
- Service providers: Email infrastructure providers, CRM tools, and analytics platforms that help us deliver our services. All providers are bound by data processing agreements.
- Legal authorities: Where required by law or to protect our legal rights.
7. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. This includes secure email infrastructure, access controls, and encrypted communications.
8. Data Retention
- Client data: Retained for the duration of the engagement plus 12 months, unless a longer period is required for legal or accounting purposes.
- Prospect data: Retained for the duration of the campaign. Opted-out contacts are moved to a suppression list and retained only to prevent future contact.
- Website visitor data: Analytics data is retained for up to 12 months.
9. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your data where there is no compelling reason for continued processing.
- Objection: Object to processing based on legitimate interest.
- Restriction: Request restricted processing in certain circumstances.
- Portability: Request your data in a structured, commonly used format.
To exercise any of these rights, contact us using the details in Section 12.
10. Cookies
Our website may use cookies and similar technologies for analytics and functionality. You can control cookie preferences through your browser settings. We do not use cookies for advertising or tracking across third-party sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. We encourage you to review this page periodically.
12. Contact
For any questions about this Privacy Policy or to exercise your data rights, please contact us through the booking link on our website or via the email address provided during onboarding.